Senior Customer Service Advisor

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff.

THE POSITION:

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Adelaide, but nobody is required to come in.

JOB DUTIES:

• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Escalate complaints that need a supervisor or another department.
• Follow scripts and required disclosures on recorded lines.
• Meet targets for handle time, quality score and customer satisfaction.

MINIMUM QUALIFICATIONS:

• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.
• Must pass a background check.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

WHY WORK WITH US:

• Superannuation on top of salary.
• 17.5% leave loading.
• Paid overtime.

You must have full working rights in Australia.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bowerward Financial.