Senior Customer Service Advisor

Job Title: Senior Customer Service Advisor

Location: Remote (UK)

Salary: £150 - £175 per day

Hours: Monday to Friday, 8:00 AM to 4:30 PM

Contract: 6-month contract

We specialise in commercial insurance for contractors, trucking companies and restaurants. Most of our book is personal lines, with a growing share of small commercial accounts. We started in 1929 and have grown to about 180 people.

Role overview:

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the UK. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing:

• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue

Requirements:

• 6+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check

Perks and benefits:

• Overtime at time and a half

No agencies please.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Birmingham Insurance Group.