Senior Customer Service Advisor

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. Code review is required on every pull request, and nobody merges their own changes.

About the role

Looking for a Senior Customer Service Advisor who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our team is spread across 9 countries. Headquarters is in New York City. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 9:00 AM to 1:00 PM US Eastern.

What you'll be doing

• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.

What you need

• 7+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.

Salary: $410 to $480 per month

What you get

• Paid in USD.
• Company laptop.
• Paid time off.
• Monthly payments via wire transfer or Wise.

We may close the role early, so do not wait too long to apply.

Shortlisted candidates will hear from us within two weeks.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BHH Apps, LLC.