Senior Customer Service Advisor

About the job

Second-generation ownership: the founder's daughter runs the agency now. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote within India. The team meets in Visakhapatnam once a quarter, travel covered. Reliable internet and a power backup are a must.

The job includes: process returns, exchanges, refunds and address changes; call customers back on open issues within the promised timeframe; explain bills and payment options and take payments over the phone; notice repeat problems and report them to your team lead; update customer records accurately.

REQUIRED QUALIFICATIONS:

5+ years of customer service, retail, hospitality or call centre experience
Reliable attendance. Schedule adherence is tracked
Comfortable using multiple screens and systems at the same time

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Compensation: ₹4.5-5.5 LPA

We offer provident fund, health insurance for you and your family and paid leave.

Please mention your notice period and expected salary.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Banerjee Benefits Pvt Ltd.