Senior Customer Service Advisor

About the job

Second-generation ownership: the founder's daughter runs the agency now. This is a new position created as the team has grown over the last year. Banerjee Benefits is hiring for its operations team in Visakhapatnam. Full-time and part-time shifts available. Remote, open to candidates across India.

The job includes: follow scripts and required disclosures on recorded lines; explain bills and payment options and take payments over the phone; transfer calls to the right department with a warm handoff; escalate complaints that need a supervisor or another department.

Who you are:

5+ years of customer service, retail, hospitality or call centre experience
Reliable attendance. Schedule adherence is tracked
Able to sit at a workstation and wear a headset for a full shift
Clear speaking voice and good listening skills

Schedule: Four 10-hour shifts, rotating weekend day.

Rate: ₹5-5.5 LPA

We offer internet reimbursement, overtime pay, provident fund and accommodation provided.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Banerjee Benefits Pvt Ltd.