Senior Customer Service Advisor

Who we are:

We specialise in commercial insurance for contractors, trucking companies and restaurants. Employee benefits clients use us for group health, dental, vision and life plans. January renewals keep everyone busy for a few weeks.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Bakersfield Insurance is hiring for its Billing team in New Delhi. Full-time and part-time shifts available. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Our standups are at 9:00 AM Pacific.

Main duties:

• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Process returns, exchanges, refunds and address changes

What you'll need:

• 5-7 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked

Why work with us:

Salary: ₹8.5-11.5 LPA

• Annual learning budget
• Two weeks of paid leave at year end
• Co-working space stipend
• Flexible hours
• Annual team retreat

Applications are reviewed weekly.

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bakersfield Insurance.