Senior Customer Service Advisor

Who we are:

We specialise in commercial insurance for contractors, trucking companies and restaurants. Employee benefits clients use us for group health, dental, vision and life plans. January renewals keep everyone busy for a few weeks.

Bakersfield Insurance is looking for a Senior Customer Service Advisor to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Bakersfield, the US. The team is distributed across several countries. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Our standups are at 9:00 AM Pacific. You need a reliable internet connection and somewhere quiet to work.

Your responsibilities:

• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Follow scripts and required disclosures on recorded lines.

Qualifications:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.

Pluses:

• Zendesk, Five9 or Genesys experience.
• Bilingual English and Spanish (pay differential)
• Experience handling escalations.

Why work with us:

Pay: ₹12,00,000 - ₹15,50,000 per annum

• Wellness allowance.
• Two weeks of paid leave at year end.
• Health insurance through our employer-of-record partner.
• Flexible hours.
• Annual learning budget.

Shortlisted candidates will hear from us within two weeks.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bakersfield Insurance.