Senior Customer Service Advisor

Job summary:

Atlanta Pediatrics is hiring a Senior Customer Service Advisor to work remotely from India. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Eastern time. We ship you a laptop and accessories before your first day.

Job duties:

• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions

Requirements:

• 5-7 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift

Also helpful:

• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

$1,150-$1,300 monthly

• Flexible hours
• Paid time off
• Annual rate review

Who we are:

We see about 60 patients a day and close for lunch from 12 to 1. Atlanta Pediatrics is a small practice with two physicians, a nurse practitioner and a front office of four.

We may close this posting early once we have enough applications.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Atlanta Pediatrics.