Senior Customer Service Advisor

Job summary

Our team is growing and we are hiring a Senior Customer Service Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within Türkiye. The team meets in Bursa once a quarter, travel covered.

Main duties

• Call customers back on open issues within the promised timeframe.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.

Required qualifications

• 7+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.

Nice to have

• Prior billing or insurance call centre work.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits

Pay: TRY 41,000-TRY 52,000 per month

• Private health insurance.
• Meal card.
• Annual bonus.

Who we are

Employee benefits clients use us for group health, dental, vision and life plans. Since 1969, the agency has placed crop and farm coverage across Bursa. Still family owned, 57 years on. Hail season means long days for field adjusters.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Akgül Danışmanlık Ltd. Şti..