Senior Account Manager

Whistlebridge Financial is hiring an account manager for the Mid-Market group. Pay is base plus quarterly bonus tied to renewals and growth. Our headquarters is in Springfield, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in Bangladesh, with a local contract and salary paid in taka. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Most communication happens in Slack, with short video calls when needed.

What you'll do

• Coordinate with customer success and support on at-risk accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Track competitor activity inside your accounts.
• Report monthly on retention, churn risk and open pipeline.
• Resolve billing disputes with finance and keep the customer updated until closed.

Who you are

• Organised, with a system for tracking dozens of open items across accounts.
• Clear written and verbal communication.
• Proficient in Salesforce or a comparable CRM.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's licence.

Preferred

• Second language.

Why work with us

• Company laptop.
• Health insurance through our employer-of-record partner.
• Two weeks of paid leave at year end.
• Wellness allowance.
• Annual team retreat.

About us

We serve more than two million consumer, small business and commercial clients. Since 1986, the bank has grown through more than a dozen acquisitions. Founded in 1986, we now have 9,500 employees. Cash audits are unannounced, and balancing to the penny is expected.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Whistlebridge Financial LLC.