Senior Account Manager

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2011. From the Chicago office, we cover clients within about a two-hour drive and support remote sites through RMM tools. Our dress code is a company polo and clean jeans.

Position summary:

We are adding a Senior Account Manager to our operations team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Based in Chicago with some travel for quarterly business reviews. Remote within the US. The team meets in Chicago once a quarter, travel covered.

Responsibilities:

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.

Who you are:

• Bachelor's degree in business or a related field, or equivalent experience.
• Organized, with a system for tracking dozens of open items across accounts.
• Clear written and verbal communication.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers.

Perks and benefits:

Pay: $107,000 to $125,000 annually

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid sick leave.
• Referral program.
• Cell phone reimbursement.
• Three weeks of PTO to start.
• Health insurance.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TWN Tech Support.