Senior Account Manager

Retail stores, field technicians and customer care all report into regional operations teams. We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Safety meetings are every Monday at 7 a.m., before trucks roll.

Overview:

We are backfilling a position after an internal move. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Our headquarters is in Huntington Beach, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in Pakistan, so you get a proper employment contract, not a freelance agreement. You will need at least 3 hours of overlap with US Pacific time. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Escalate service issues internally and follow them to resolution
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Run quarterly business reviews covering usage, spend and upcoming needs
• Track competitor activity inside your accounts

What you need:

• 7+ years in account management, sales or another client-facing commercial role
• Organised, with a system for tracking dozens of open items across accounts
• Valid driver's licence
• Comfortable having pricing and renewal conversations with senior buyers
• Proficient in Salesforce or a comparable CRM
• Clear written and verbal communication
• Bachelor's degree in business or a related field, or equivalent experience

Preferred qualifications:

• Salesforce CPQ experience
• History of negotiating multi-year renewals
• Familiarity with Gainsight or ChurnZero
• Training in a sales methodology such as Sandler or Challenger

Rate: PKR 235,000 - PKR 300,000 per month

What we offer:

• 20 days paid time off
• Monthly internet allowance
• Health insurance through our employer-of-record partner
• Company laptop
• Flexible hours
• Home office setup budget
• Performance bonus

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tri-County Fiber Inc..