Senior Account Manager

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

THE POSITION:

This role opened up after a team member moved internally. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

MAIN DUTIES:

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Negotiate price increases and contract terms at renewal.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Identify upsell and cross-sell opportunities and work them through to close.
• Coordinate with customer success and support on at-risk accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Report monthly on retention, churn risk and open pipeline.

WHAT YOU NEED:

• 5+ years in account management, sales or another client-facing commercial role.
• Experience owning revenue targets for existing customers.
• Valid driver's licence.
• Bachelor's degree in business or a related field, or equivalent experience.

COMPENSATION AND BENEFITS:

• Long-term engagement.
• Company laptop.

Only shortlisted candidates will be contacted.

Duration: 3 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torchway Benefits.