Senior Account Manager

A bit about us:

Everyone covers loads, chases paperwork and answers the phone.

About the role:

Tillwork Distribution is looking for a Senior Account Manager to join a small, steady team. Based in Newark with some travel for quarterly business reviews. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. This is a fully remote position open to candidates anywhere in the US.

Duties:

• Negotiate price increases and contract terms at renewal
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Identify upsell and cross-sell opportunities and work them through to close
• Escalate service issues internally and follow them to resolution
• Resolve billing disputes with finance and keep the customer updated until closed
• Coordinate with customer success and support on at-risk accounts

About you:

• 5+ years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Willing to travel up to 25%
• Bachelor's degree in business or a related field, or equivalent experience
• Valid driver's license

Desirable:

• History of negotiating multi-year renewals
• Second language
• Training in a sales methodology such as Sandler or Challenger

Why work with us:

Salary: $100,000 - $114,000 a year

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid holidays
• Annual bonus

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tillwork Distribution.