Senior Account Manager

Headquartered in Mexico City, the company has 210 employees and contact centres in four locations. Sur Telephone Cooperative is a regional carrier serving more than 600,000 broadband and voice customers across Mexico City.

Sur Telephone Cooperative is hiring a Senior Account Manager to work remotely from Mexico. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Fully remote. You can work from anywhere in Mexico. Most of our work is async, and meetings are kept short. We ship you a laptop and accessories before your first day.

Key responsibilities:

• Run quarterly business reviews covering usage, spend and upcoming needs
• Coordinate with customer success and support on at-risk accounts
• Negotiate price increases and contract terms at renewal
• Renew annual contracts on time, starting the conversation at least 90 days ahead

Who you are:

• 7+ years in account management, sales or another client-facing commercial role
• Willing to travel up to 25%
• Bachelor's degree in business or a related field, or equivalent experience

What you get:

Salary range: MXN 35,000 - MXN 47,000 per month

• Private health insurance
• Home office equipment
• Annual bonus
• Gym membership

We may close this posting early once we have enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sur Telephone Cooperative S.A. de C.V..