Senior Account Manager

Enterprise clients outsource service desk, end-user support and data center operations to us under multi-year contracts. We operate two 24/7 network operations centers and a security operations center, staffed in three shifts.

Position summary

Our team is growing and we are hiring a Senior Account Manager. Based in Jersey City with some travel for quarterly business reviews. Remote, open to candidates across the US. Monday to Friday, regular working hours, flexible start and finish. Day-to-day communication is in Slack and Google Meet.

Key responsibilities

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Forecast renewals and expansion revenue monthly.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Coordinate with customer success and support on at-risk accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Report monthly on retention, churn risk and open pipeline.

What you need

• 6+ years in account management, sales or another client-facing commercial role.
• Comfortable having pricing and renewal conversations with senior buyers.
• Experience owning revenue targets for existing customers.
• Bachelor's degree in business or a related field, or equivalent experience.

Preferred

• Background in distribution, manufacturing or SaaS.
• History of negotiating multi-year renewals.

Starting pay: $113,000 - $130,000 annually, depending on experience and certifications.

Compensation and benefits

• Health insurance.
• 401(k) with company match.
• Three weeks of PTO to start.
• Annual bonus.
• Life insurance.
• Tuition reimbursement.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Steading IT Inc..