Senior Account Manager

Our IT staffing division fills contract and full-time roles in development, infrastructure and help desk. Accounting and finance professionals make up a growing share of placements. Bullpen seating, plenty of noise, and a whiteboard of open orders.

About the role:

Southern Employment Services has an opening for a Senior Account Manager. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. We are headquartered in London and have been hiring remotely since 2020. We hire in Australia through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need to be available during UK office hours, at least until 3:00 PM GMT. Day-to-day communication is in Slack and Google Meet.

Your responsibilities:

• Identify upsell and cross-sell opportunities and work them through to close.
• Track competitor activity inside your accounts.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Negotiate price increases and contract terms at renewal.
• Escalate service issues internally and follow them to resolution.

Who you are:

• 5-7 years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Bachelor's degree in business or a related field, or equivalent experience.
• Valid driver's licence.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Also helpful:

• Background in distribution, manufacturing or SaaS.

What we offer:

Rate: $104,000-$132,000 pa

• 24 days paid time off.
• Paid parental leave.
• Wellness allowance.
• Annual team retreat.
• Co-working space stipend.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southern Employment Services.