Senior Account Manager

Operations centers in Fort Collins and two other cities handle deposits, card services and loan servicing.

About the role

This is a new position created as the team has grown over the last year. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This role is fully remote within the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do

• Coordinate with customer success and support on at-risk accounts
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Negotiate price increases and contract terms at renewal
• Track competitor activity inside your accounts
• Report monthly on retention, churn risk and open pipeline
• Prepare quotes and pricing proposals in Salesforce CPQ
• Forecast renewals and expansion revenue monthly

Minimum qualifications

• Valid driver's license
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Organized, with a system for tracking dozens of open items across accounts
• Proficient in Salesforce or a comparable CRM

Nice to have

• Salesforce CPQ experience
• History of negotiating multi-year renewals
• Training in a sales methodology such as Sandler or Challenger

The base pay range for this position is $107,000 - $145,000 annually. Actual pay depends on experience, skills and location.

Perks and benefits

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid parental leave
• Paid time off
• Short- and long-term disability
• Vision insurance

Selwyn State Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We read every application and reply within about a week.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn State Bank, LLC.