Senior Account Manager

Advisors, operations, compliance and technology teams total roughly 700 people. Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Croatia. Quarter-end is busy, and everyone helps with client review prep.

About the role:

Savjetovanje Mikulić is looking for a Senior Account Manager to join a small, steady team. Based in Zagreb with some travel for quarterly business reviews. Hybrid, with three days a week in our Zagreb office.

Your responsibilities:

• Negotiate price increases and contract terms at renewal.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Escalate service issues internally and follow them to resolution.
• Report monthly on retention, churn risk and open pipeline.
• Identify upsell and cross-sell opportunities and work them through to close.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

Minimum qualifications:

• 5+ years in account management, sales or another client-facing commercial role.
• Experience owning revenue targets for existing customers.
• Bachelor's degree in business or a related field, or equivalent experience.
• Proficient in Salesforce or a comparable CRM.

Pay: €1,700 - €2,300/month

Compensation and benefits:

• Private medical care.
• Extra annual leave days.
• Cafeteria benefit system.

Tell us your notice period and what salary you are looking for.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Savjetovanje Mikulić d.o.o..