Senior Account Manager

Regional hubs in Bangkok support dedicated fleet and brokerage operations. Founded in 2002, we now have 470 employees. Lots of phone time, lots of email, and a load board always open.

Role overview

We need a Senior Account Manager. This is a full-time position based in Bangkok, Bangkok. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion.

Duties

• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Report monthly on retention, churn risk and open pipeline
• Track competitor activity inside your accounts
• Prepare quotes and pricing proposals in Salesforce CPQ
• Visit key customers on site a few times per year
• Run quarterly business reviews covering usage, spend and upcoming needs
• Resolve billing disputes with finance and keep the customer updated until closed
• Escalate service issues internally and follow them to resolution

What you need

• 6+ years in account management, sales or another client-facing commercial role
• Organised, with a system for tracking dozens of open items across accounts
• Willing to travel up to 25%
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication
• Proficient in Salesforce or a comparable CRM
• Valid driver's licence

Nice to have

• Familiarity with Gainsight or ChurnZero
• Background in distribution, manufacturing or SaaS
• Salesforce CPQ experience

Salary range: THB 59,000-THB 78,000 per month

What we offer

• Medical and dental coverage
• Annual leave
• Training budget

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saelim Logistics.