Senior Account Manager

Delivery centers in Michigan and overseas support large implementation programs. Consultants are staffed across industries early on, then specialize after a few years.

Role overview

This role opened up because a team member is relocating. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Hybrid. You will need to be in New York City at least two days per week.

Duties

• Escalate service issues internally and follow them to resolution
• Negotiate price increases and contract terms at renewal
• Visit key customers on site a few times per year
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Coordinate with customer success and support on at-risk accounts
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Run quarterly business reviews covering usage, spend and upcoming needs
• Maintain accurate account plans, contacts and opportunity stages in Salesforce

What you need

• 7+ years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Bachelor's degree in business or a related field, or equivalent experience
• Proficient in Salesforce or a comparable CRM
• Comfortable having pricing and renewal conversations with senior buyers

Preferred qualifications

• Background in distribution, manufacturing or SaaS
• Second language

Salary range: $125,000 to $153,000 annually

What we offer

• Health savings account (HSA) with employer contribution
• 401(k) with a 100% match up to 5%
• Paid time off
• Life insurance
• Vision insurance

Russetcast Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Russetcast Consulting.