Senior Account Manager

Rupali Staffing is a national staffing firm with 700 internal employees and more than 200 branches. Branch, recruiting centre and onsite teams are backed by a central payroll and compliance group in Rajshahi.

The position

The Senior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote within Bangladesh. The team meets in Rajshahi once a quarter, travel covered. Weekday working hours, with room to shift your day when needed. Most communication happens in Slack, with short video calls when needed.

Responsibilities

• Forecast renewals and expansion revenue monthly.
• Escalate service issues internally and follow them to resolution.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Identify upsell and cross-sell opportunities and work them through to close.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Negotiate price increases and contract terms at renewal.
• Track competitor activity inside your accounts.

What you need

• Organised, with a system for tracking dozens of open items across accounts.
• Willing to travel up to 25%.
• Valid driver's licence.
• Bachelor's degree in business or a related field, or equivalent experience.

Nice to have

• Familiarity with Gainsight or ChurnZero.
• Second language.
• History of negotiating multi-year renewals.

Salary: BDT 65,000 - BDT 77,000 per month

What you get

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Life insurance.

Candidates must be eligible to work in Bangladesh.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rupali Staffing.