Senior Account Manager

Rupali Staffing is a national staffing firm with 700 internal employees and more than 200 branches. Branch, recruiting centre and onsite teams are backed by a central payroll and compliance group in Rajshahi.

The position

The previous person in this role moved to another team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Fully remote. You can work from anywhere in Bangladesh. Weekday working hours, with room to shift your day when needed. Most communication happens in Slack, with short video calls when needed.

Job duties

• Report monthly on retention, churn risk and open pipeline
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Identify upsell and cross-sell opportunities and work them through to close
• Forecast renewals and expansion revenue monthly
• Track competitor activity inside your accounts
• Negotiate price increases and contract terms at renewal
• Run quarterly business reviews covering usage, spend and upcoming needs
• Escalate service issues internally and follow them to resolution

Minimum qualifications

• 5-7 years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Clear written and verbal communication
• Experience owning revenue targets for existing customers

Preferred

• Second language
• Background in distribution, manufacturing or SaaS

BDT 58,000 to BDT 78,000 a month

Compensation and benefits

• Medical insurance
• Provident fund
• Paid leave
• Life insurance
• Two bonuses a year

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rupali Staffing.