Senior Account Manager

Proposals are written by the people who will do the work. Everyone here does the work. There is no layer of partners selling and juniors delivering. Expense reports are due every Friday, no exceptions.

Our team is growing and we are hiring a Senior Account Manager. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. This role is fully remote within Canada. Day-to-day communication is in Slack and Google Meet.

Your responsibilities:

• Report monthly on retention, churn risk and open pipeline.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Escalate service issues internally and follow them to resolution.

What we're looking for:

• 5+ years in account management, sales or another client-facing commercial role.
• Experience owning revenue targets for existing customers.
• Clear written and verbal communication.
• Organized, with a system for tracking dozens of open items across accounts.

Preferred qualifications:

• Familiarity with Gainsight or ChurnZero.
• Background in distribution, manufacturing or SaaS.
• Second language.

Why work with us:

Salary: $83,000 - $99,000/year

• Extended health and dental benefits.
• RRSP matching.
• Three weeks paid vacation to start.
• Annual bonus.
• Employee and family assistance program.

We read every application and reply within about a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RT Advisory Ltd..