Senior Account Manager (Remote)

Owned and run by a former HR manager who opened the doors in 1987. Small enough to fill an order on a Sunday night when a client calls. We have been family run since 1987.

This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Ticino Employment Services is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Our headquarters is in Basel, and about a third of the team works remotely from other countries. We engage team members in Brazil as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with Central European Time. Day-to-day communication is in Slack and Google Meet.

Day to day:

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Track competitor activity inside your accounts
• Forecast renewals and expansion revenue monthly
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Prepare quotes and pricing proposals in Salesforce CPQ
• Identify upsell and cross-sell opportunities and work them through to close
• Coordinate with customer success and support on at-risk accounts

Required qualifications:

• 5+ years in account management, sales or another client-facing commercial role
• Organised, with a system for tracking dozens of open items across accounts
• Bachelor's degree in business or a related field, or equivalent experience
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers

Compensation and benefits:

Salary range: $3,100 - $3,600 monthly

• Paid in USD
• Paid time off

Please include your notice period and salary expectations.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ticino Employment Services.