Senior Account Manager - Remote

This is a backfill for a team member who moved to another team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. The Senior Account Manager - Remote manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell.

Key responsibilities

• Forecast renewals and expansion revenue monthly.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Coordinate with customer success and support on at-risk accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Negotiate price increases and contract terms at renewal.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Track competitor activity inside your accounts.

What you'll need

• 5+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Willing to travel up to 25%.
• Comfortable having pricing and renewal conversations with senior buyers.
• Valid driver's license.
• Experience owning revenue targets for existing customers.

Also helpful

• History of negotiating multi-year renewals.
• Background in distribution, manufacturing or SaaS.
• Salesforce CPQ experience.

What you get

Pay range: $101,000 - $129,000 per year. Final offer will depend on experience.

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.
• Tuition reimbursement.
• Dental insurance.
• Paid parental leave.
• Medical, dental and vision insurance.

About the company

We work with Fortune 500 companies, federal agencies and large health systems. Since 1947, the firm has opened offices in more than 30 cities. Founded in 1947, we now have 250 employees. Every new hire gets a mentor outside their reporting line.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply with your resume. A cover letter is optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Knollyard Partners LLC.