Senior Account Manager (Remote)

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Position summary

Jacksonville IT is looking for a Senior Account Manager (Remote) to join a small, steady team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote position. Most of the team is in Jacksonville, but nobody is required to come in. Most of our work is async, and meetings are kept short.

What you'll be doing

• Run quarterly business reviews covering usage, spend and upcoming needs
• Negotiate price increases and contract terms at renewal
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Prepare quotes and pricing proposals in Salesforce CPQ
• Forecast renewals and expansion revenue monthly

Qualifications

• 5-7 years in account management, sales or another client-facing commercial role
• Valid driver's license
• Experience owning revenue targets for existing customers
• Comfortable having pricing and renewal conversations with senior buyers
• Bachelor's degree in business or a related field, or equivalent experience
• Proficient in Salesforce or a comparable CRM

Nice to have

• Familiarity with Gainsight or ChurnZero
• Background in distribution, manufacturing or SaaS
• Salesforce CPQ experience
• Second language

Pay range: $102,000 - $132,000 per year. Final offer will depend on experience.

What you get

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• 12 weeks of paid parental leave
• Paid holidays
• Flexible spending account
• Health insurance

EOE. We participate in E-Verify.

This position requires a background check.

Send us your resume. No cover letter needed.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jacksonville IT.