Senior Account Manager - Remote

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Most of the office has been here more than ten years.

Role overview

Dune Consultants is looking for a Senior Account Manager - Remote to join a small, steady team. Based in Dubai with some travel for quarterly business reviews. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. You can work from home anywhere in the UAE. We have no office requirement. Standard office hours, Monday to Friday, with flexibility around them. We ship you a laptop and accessories before your first day.

Duties

• Forecast renewals and expansion revenue monthly.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Coordinate with customer success and support on at-risk accounts.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Escalate service issues internally and follow them to resolution.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Negotiate price increases and contract terms at renewal.

Qualifications

• Willing to travel up to 25%.
• Proficient in Salesforce or a comparable CRM.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers.

Why work with us

• Medical insurance.
• 30 days annual leave.
• Visa provided.
• Annual flight ticket.
• End of service gratuity.
• Annual bonus.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dune Consultants LLC.