Senior Account Manager

Clients include Fortune 500 manufacturers, health systems and logistics companies. We put over 80,000 people to work each week in industrial, office, IT and healthcare roles. Most internal hires started as recruiters and moved up.

Position summary:

The Senior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Fully remote. You can work from anywhere in the US. Normal business hours, Monday to Friday, with some flexibility.

Duties:

• Run quarterly business reviews covering usage, spend and upcoming needs
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Report monthly on retention, churn risk and open pipeline
• Resolve billing disputes with finance and keep the customer updated until closed
• Track competitor activity inside your accounts
• Escalate service issues internally and follow them to resolution

Required qualifications:

• Experience owning revenue targets for existing customers
• Proficient in Salesforce or a comparable CRM
• Valid driver's license
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Willing to travel up to 25%
• Comfortable having pricing and renewal conversations with senior buyers
• Bachelor's degree in business or a related field, or equivalent experience

Nice to have:

• Background in distribution, manufacturing or SaaS
• Second language
• Training in a sales methodology such as Sandler or Challenger
• Familiarity with Gainsight or ChurnZero

Compensation: $93,000 to $112,000 annually

What we offer:

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid holidays
• Paid time off

PA Staffing provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PA Staffing LLC.