Senior Account Manager

About Orwin Risk Advisors:

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire.

The position:

The Senior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. On site, Toronto.

Your responsibilities:

• Identify upsell and cross-sell opportunities and work them through to close.
• Negotiate price increases and contract terms at renewal.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Track competitor activity inside your accounts.
• Report monthly on retention, churn risk and open pipeline.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Forecast renewals and expansion revenue monthly.
• Coordinate with customer success and support on at-risk accounts.

You'll need:

• 6+ years in account management, sales or another client-facing commercial role.
• Comfortable having pricing and renewal conversations with senior buyers.
• Proficient in Salesforce or a comparable CRM.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Pluses:

• History of negotiating multi-year renewals.

Perks and benefits:

Pay: $88,000 - $112,000/year

• Health spending account.
• Group RRSP with employer matching.
• Parental leave top-up.
• Annual bonus.
• Flexible hours.
• Professional development budget.
• Wellness spending account.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Orwin Risk Advisors Ltd..