Senior Account Manager

Opalkeep employs 25,800 people across engineering hubs in Sofia and three other locations, building ERP software for mid-market manufacturers.

The role:

Looking for a Senior Account Manager who wants to stay somewhere for a while. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Our team is spread across 20 countries. Headquarters is in Sofia. You will be employed through our employer-of-record partner in Sri Lanka, with a local contract and salary paid in Sri Lankan rupees. Working hours overlap with Central European Time. Please make sure you have dependable internet and backup power.

Your responsibilities:

• Negotiate price increases and contract terms at renewal
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Forecast renewals and expansion revenue monthly
• Escalate service issues internally and follow them to resolution
• Run quarterly business reviews covering usage, spend and upcoming needs

Required qualifications:

• 5+ years in account management, sales or another client-facing commercial role
• Bachelor's degree in business or a related field, or equivalent experience
• Clear written and verbal communication
• Valid driver's licence
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers
• Proficient in Salesforce or a comparable CRM

Nice to have:

• History of negotiating multi-year renewals
• Familiarity with Gainsight or ChurnZero
• Second language

Salary: LKR 280,000 - LKR 380,000 a month

What you get:

• Paid sick days
• Flexible hours
• Annual learning budget
• Performance bonus
• Annual team retreat
• Home office setup budget
• Company laptop

Due to the number of applications, only shortlisted candidates will be contacted.

Candidates must be eligible to work in Sri Lanka.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Opalkeep EOOD.