Senior Account Manager

Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. The Senior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We are headquartered in Columbus and have been hiring remotely since 2020. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. You will need at least 4 hours of overlap with US Eastern time. Day-to-day communication is in Slack and Google Meet.

Duties

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Prepare quotes and pricing proposals in Salesforce CPQ
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Escalate service issues internally and follow them to resolution
• Negotiate price increases and contract terms at renewal

You'll need

• 7+ years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Bachelor's degree in business or a related field, or equivalent experience
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's licence

Pay and benefits

₹18,00,000-₹21,00,000 per annum

• Wellness allowance
• Home office setup budget
• Co-working space stipend
• Paid sick days

About us

Nowak Data builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. We keep recurring meetings to Tuesdays and Thursdays where we can.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak Data.