Senior Account Manager

A bit about us:

Regional hubs in England support dedicated fleet and brokerage operations. Our warehouses and distribution centres total over 20 million square feet. Brokers start at 7 a.m., and the desk stays covered until 6.

Overview:

The Senior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We are headquartered in London and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 AM to 4:00 PM UK time. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Coordinate with customer success and support on at-risk accounts
• Identify upsell and cross-sell opportunities and work them through to close
• Escalate service issues internally and follow them to resolution
• Negotiate price increases and contract terms at renewal
• Track competitor activity inside your accounts
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M

What we're looking for:

• 5+ years in account management, sales or another client-facing commercial role
• Bachelor's degree in business or a related field, or equivalent experience
• Proficient in Salesforce or a comparable CRM
• Clear written and verbal communication
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Benefits:

• Performance bonus
• Two weeks of paid leave at year end
• Health insurance through our employer-of-record partner

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesaford.