Senior Account Manager

Based in Limerick, the agency works with clients in County Limerick and a few national accounts. The public relations team writes press releases, pitches reporters and handles crisis communications. Summer Fridays end at 1 p.m.

This is a backfill for a team member who moved to another team. Based in Groningen with some travel for quarterly business reviews. Our team is spread across 20 countries. Headquarters is in Limerick. This is a long-term contractor role, paid monthly in USD. You will need to be available during UK office hours, at least until 3:00 PM GMT. We talk mostly in Slack and hop on quick calls when something needs discussing.

Duties:

• Resolve billing disputes with finance and keep the customer updated until closed.
• Coordinate with customer success and support on at-risk accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Escalate service issues internally and follow them to resolution.
• Negotiate price increases and contract terms at renewal.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.

Required qualifications:

• 7+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Proficient in Salesforce or a comparable CRM.
• Valid driver's licence.

Benefits:

• Company laptop.
• Paid time off.

Please submit your CV in English.

Candidates must be eligible to work in Netherlands.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Creative.