Senior Account Manager

Who we are:

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. We started in 2000 and have grown to about 320 people.

The previous person in this role moved to another team. Masonbridge is hiring an account manager for the Commercial group. Pay is base plus quarterly bonus tied to renewals and growth. Our team is spread across 6 countries. Headquarters is in Birmingham. This is a long-term contractor role, paid monthly in USD. Working hours overlap with UK business hours. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities:

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Identify upsell and cross-sell opportunities and work them through to close
• Coordinate with customer success and support on at-risk accounts
• Prepare quotes and pricing proposals in Salesforce CPQ
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Forecast renewals and expansion revenue monthly
• Resolve billing disputes with finance and keep the customer updated until closed
• Negotiate price increases and contract terms at renewal

Skills and experience:

• 5+ years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Proficient in Salesforce or a comparable CRM
• Experience owning revenue targets for existing customers

Compensation and benefits:

Compensation: $1,900-$2,450/month

• Flexible hours
• Paid in USD
• Company laptop
• Annual rate review

Only shortlisted candidates will be contacted.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Masonbridge Ltd.