Senior Account Manager

About the job

We have been writing policies for the same farms and small businesses since 1958. Most new business comes from referrals by existing clients. Founded in 1958, we now have 30 employees.

Our team is growing and we are hiring a Senior Account Manager. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote position. Most of the team is in Lusaka, but nobody is required to come in. You can set your own hours around a daily morning check-in.

Main duties

Escalate service issues internally and follow them to resolution. Track competitor activity inside your accounts. Forecast renewals and expansion revenue monthly. Resolve billing disputes with finance and keep the customer updated until closed. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Negotiate price increases and contract terms at renewal. Run quarterly business reviews covering usage, spend and upcoming needs.

Required qualifications

5-7 years in account management, sales or another client-facing commercial role. Valid driver's licence. Proficient in Salesforce or a comparable CRM.

Pay and benefits

Salary range: ZMW 13,000 - ZMW 15,000 pcm

Annual leave. 13th month salary. Medical cover. Pension contribution. Data and airtime allowance.

Include your expected salary and earliest start date with your application.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lusaka Benefits.