Senior Account Manager

Everyone here does the work. There is no layer of partners selling and juniors delivering. Utilization target for consultants is 75 percent.

The position

Lilacscale Strategies is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Remote, open to candidates across the US. Standard office hours, Monday to Friday, with flexibility around them. Day-to-day communication is in Slack and Google Meet.

Job duties

• Identify upsell and cross-sell opportunities and work them through to close
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Negotiate price increases and contract terms at renewal
• Report monthly on retention, churn risk and open pipeline
• Coordinate with customer success and support on at-risk accounts
• Track competitor activity inside your accounts
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Escalate service issues internally and follow them to resolution

What we're looking for

• 5+ years in account management, sales or another client-facing commercial role
• Willing to travel up to 25%
• Valid driver's license
• Proficient in Salesforce or a comparable CRM

Perks and benefits

$96,000-$116,000 a year

• Health insurance
• 401(k) with company match
• Paid time off
• Gym membership reimbursement

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lilacscale Strategies.