Senior Account Manager

About us:

Lehigh Valley Telephone Cooperative provides fiber internet, voice and TV service to homes and businesses in rural California. Business customers buy dedicated internet, SIP trunking and hosted phone systems from us.

What this job is:

Lehigh Valley Telephone Cooperative is hiring an account manager for the Mid-Market group. Pay is base plus quarterly bonus tied to renewals and growth. You can work from home anywhere in the US. We have no office requirement. Weekday working hours, with room to shift your day when needed. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll work on:

• Report monthly on retention, churn risk and open pipeline.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Negotiate price increases and contract terms at renewal.
• Forecast renewals and expansion revenue monthly.
• Track competitor activity inside your accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.

Requirements:

• 5+ years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Willing to travel up to 25%.
• Comfortable having pricing and renewal conversations with senior buyers.
• Valid driver's license.
• Organized, with a system for tracking dozens of open items across accounts.

Perks and benefits:

Pay range: $109,000 - $135,000 a year. Final offer will depend on experience.

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• 11 paid holidays.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lehigh Valley Telephone Cooperative.