Senior Account Manager

The company

Karlsson Konsult is a locally owned staffing agency with one branch and 27 internal staff. We know most of our associates by name, and many have worked with us for years. Still family owned, 38 years on. Recruiters are measured on fills, starts and retention past 90 days.

We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Karlsson Konsult is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Our headquarters is in Uppsala, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 10:00 to 15:00 CET.

What you'll do

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Forecast renewals and expansion revenue monthly.
• Negotiate price increases and contract terms at renewal.
• Escalate service issues internally and follow them to resolution.
• Identify upsell and cross-sell opportunities and work them through to close.
• Resolve billing disputes with finance and keep the customer updated until closed.

What we're looking for

• 6+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Bachelor's degree in business or a related field, or equivalent experience.
• Organised, with a system for tracking dozens of open items across accounts.
• Valid driver's licence.
• Experience owning revenue targets for existing customers.

Desirable

• Training in a sales methodology such as Sandler or Challenger.
• Familiarity with Gainsight or ChurnZero.
• Salesforce CPQ experience.

Compensation and benefits

• Flexible hours.
• Monthly internet allowance.

We may close this posting early once we have enough applications.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karlsson Konsult AB.