Senior Account Manager

Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. After-hours on-call comes around every fourth week.

Iverson Data Systems is looking for a Senior Account Manager to join a small, steady team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Fully remote. You can work from anywhere in India. Normal working hours, Monday to Friday. Strong written English is important, since much of our work is async.

Your responsibilities:

• Track competitor activity inside your accounts.
• Report monthly on retention, churn risk and open pipeline.
• Identify upsell and cross-sell opportunities and work them through to close.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Escalate service issues internally and follow them to resolution.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Prepare quotes and pricing proposals in Salesforce CPQ.

Qualifications:

• 6+ years in account management, sales or another client-facing commercial role.
• Valid driver's licence.
• Willing to travel up to 25%.

Also helpful:

• Second language.
• Training in a sales methodology such as Sandler or Challenger.

What we offer:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Flexible hours.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Iverson Data Systems.