Senior Account Manager

Clients include Fortune 500 manufacturers, health systems and logistics companies. Applicants can apply, onboard and pick up shifts through our mobile app. Founded in 1995, we now have 530 employees.

Role overview:

The Senior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Our team is spread across 17 countries. Headquarters is in Los Angeles. We engage team members in Nepal as full-time contractors. Most of our contractors have been with us for more than two years. Our standups are at 9:00 AM Pacific.

Day to day:

• Negotiate price increases and contract terms at renewal.
• Identify upsell and cross-sell opportunities and work them through to close.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Report monthly on retention, churn risk and open pipeline.

Required qualifications:

• 5+ years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Organised, with a system for tracking dozens of open items across accounts.
• Valid driver's licence.
• Clear written and verbal communication.
• Experience owning revenue targets for existing customers.

Preferred:

• Familiarity with Gainsight or ChurnZero.
• Training in a sales methodology such as Sandler or Challenger.

What we offer:

• Annual rate review.
• Paid time off.

Candidates must be eligible to work in Nepal.

We review applications as they come in.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HDN Workforce LLC.