Senior Account Manager

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Headquartered in Perth, the company has grown since 2013 by acquiring regional IT providers. Our dress code is a company polo and clean jeans.

Position summary:

The Senior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Hybrid: two days in the office in Sydney, the rest from home.

What you'll be doing:

• Resolve billing disputes with finance and keep the customer updated until closed.
• Escalate service issues internally and follow them to resolution.
• Visit key customers on site a few times per year.
• Negotiate price increases and contract terms at renewal.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Run quarterly business reviews covering usage, spend and upcoming needs.

About you:

• 7+ years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Organised, with a system for tracking dozens of open items across accounts.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Willing to travel up to 25%.
• Proficient in Salesforce or a comparable CRM.

What we offer:

Salary range: $104,000 - $132,000 pa

• Superannuation on top of salary.
• Additional leave days.
• Novated leasing.
• Salary packaging.
• 17.5% leave loading.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Shortlisting will begin immediately.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Graham IT.