Senior Account Manager

Walk-ins are welcome Monday through Friday, 8 to 4. We know most of our associates by name, and many have worked with us for years. Recruiters are measured on fills, starts and retention past 90 days.

Job summary

Looking for a Senior Account Manager who wants to stay somewhere for a while. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Our team is spread across 17 countries. Headquarters is in Long Beach. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 3 hours of overlap with US Pacific time.

What you'll be doing

• Run quarterly business reviews covering usage, spend and upcoming needs
• Escalate service issues internally and follow them to resolution
• Report monthly on retention, churn risk and open pipeline
• Renew annual contracts on time, starting the conversation at least 90 days ahead

About you

• 5+ years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Bachelor's degree in business or a related field, or equivalent experience
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's licence
• Comfortable having pricing and renewal conversations with senior buyers

Pay and benefits

Salary range: $3,400 - $3,800/month

• Annual rate review
• Paid time off
• Paid in USD

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fernway Talent.