Senior Account Manager

We process billions of card transactions a year for merchants, banks and software platforms. Since 1924, the firm has grown through acquisitions of independent advisory practices. Most staff have been with the firm for more than eight years.

Role overview

This role opened up after a team member moved internally. EJC Asset Management is hiring an account manager for the Mid-Market group. Pay is base plus quarterly bonus tied to renewals and growth. Remote position. Most of the team is in Auckland, but nobody is required to come in. You can set your own hours around a daily morning check-in. We talk mostly in Slack and hop on quick calls when something needs discussing.

Duties

• Coordinate with customer success and support on at-risk accounts
• Run quarterly business reviews covering usage, spend and upcoming needs
• Resolve billing disputes with finance and keep the customer updated until closed
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Identify upsell and cross-sell opportunities and work them through to close
• Report monthly on retention, churn risk and open pipeline

Required qualifications

• 7+ years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Clear written and verbal communication
• Experience owning revenue targets for existing customers

Nice to have

• Background in distribution, manufacturing or SaaS
• Familiarity with Gainsight or ChurnZero
• Second language
• Salesforce CPQ experience

Pay: $86,000 to $110,000 per annum

Why work with us

• Health insurance
• KiwiSaver contributions
• Five weeks annual leave after the first year
• Life insurance
• Employee assistance programme
• Annual bonus

You must have the right to work in New Zealand.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EJC Asset Management.