Senior Account Manager

Everyone here does the work. There is no layer of partners selling and juniors delivering. We take on a handful of clients at a time and stay with them through implementation.

Dunelane Associates is hiring a Senior Account Manager to work remotely from the US. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. The company is based in Mannheim, Germany. We are a distributed team spread across a few time zones. This is a full-time remote role. We use an employer of record in the US, so you get a proper employment contract, not a freelance agreement. Working hours overlap with Central European Time.

Essential duties and responsibilities

Report monthly on retention, churn risk and open pipeline. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Track competitor activity inside your accounts. Negotiate price increases and contract terms at renewal. Renew annual contracts on time, starting the conversation at least 90 days ahead. Forecast renewals and expansion revenue monthly.

About you

5+ years in account management, sales or another client-facing commercial role. Proficient in Salesforce or a comparable CRM. Clear written and verbal communication. Willing to travel up to 25%. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables).

Nice to have

Salesforce CPQ experience. Second language.

What we offer

Rate: $97,000 - $108,000 annually

20 days paid time off. Monthly internet allowance. Wellness allowance. Annual team retreat. Annual learning budget. Flexible hours.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dunelane Associates GmbH.