Senior Account Manager

Delivery centres in Balearic Islands and overseas support large implementation programs. We started in 1989 and have grown to about 2,700 people. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

About the role:

We're looking for a Senior Account Manager to join our team in Palma. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This is an in-person role at our Palma location.

What you'll be doing:

• Coordinate with customer success and support on at-risk accounts
• Forecast renewals and expansion revenue monthly
• Escalate service issues internally and follow them to resolution
• Track competitor activity inside your accounts
• Prepare quotes and pricing proposals in Salesforce CPQ

Minimum qualifications:

• 5+ years in account management, sales or another client-facing commercial role
• Bachelor's degree in business or a related field, or equivalent experience
• Experience owning revenue targets for existing customers
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Proficient in Salesforce or a comparable CRM
• Willing to travel up to 25%
• Comfortable having pricing and renewal conversations with senior buyers

Compensation: €34,000 - €42,000 per year

Benefits:

• Private health insurance
• Flexible start and finish times
• Meal vouchers
• Life insurance
• Training budget

Relocation support is available for the right candidate.

Candidates must be eligible to work in Spain.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consultoría Castro S.A..