Senior Account Manager

Cartwright IT is a small IT shop: the owner, four technicians and a part-time office manager. Started by a former school district network admin in 2020, the business has grown almost entirely through referrals. Founded in 2020, we now have 43 employees. Company vehicles are provided for techs who drive to client sites.

About the role

Cartwright IT is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Based in Chennai with some travel for quarterly business reviews. Fully remote. You can work from anywhere in India.

Main duties

• Coordinate with customer success and support on at-risk accounts.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Escalate service issues internally and follow them to resolution.
• Track competitor activity inside your accounts.

Requirements

• 7+ years in account management, sales or another client-facing commercial role.
• Willing to travel up to 25%.
• Organised, with a system for tracking dozens of open items across accounts.
• Clear written and verbal communication.

Pluses

• Training in a sales methodology such as Sandler or Challenger.
• History of negotiating multi-year renewals.
• Second language.

Perks and benefits

Rate: ₹10.5-12.5 LPA

• Flexible hours.
• Paid leave.
• Learning budget.
• ESOPs.
• Gratuity.

Candidates must be eligible to work in India.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cartwright IT Pvt Ltd.