Senior Account Manager

Regional vice presidents oversee clusters of branches in Ohio and neighboring markets. We started in 1971 and have grown to about 920 people. Most internal hires started as recruiters and moved up.

Overview

We are adding a Senior Account Manager to our operations team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. The company is based in Cincinnati, the US. The team is spread across multiple countries. Employment is through our payroll partner in Peru. Salary is paid monthly in local currency. You will need at least 4 hours of overlap with US Eastern time. You get a company laptop and a headset before you start.

Job duties

• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Report monthly on retention, churn risk and open pipeline.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Forecast renewals and expansion revenue monthly.
• Escalate service issues internally and follow them to resolution.
• Identify upsell and cross-sell opportunities and work them through to close.
• Coordinate with customer success and support on at-risk accounts.

What you need

• 5+ years in account management, sales or another client-facing commercial role.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's licence.
• Comfortable having pricing and renewal conversations with senior buyers.
• Experience owning revenue targets for existing customers.
• Proficient in Salesforce or a comparable CRM.
• Organised, with a system for tracking dozens of open items across accounts.

Preferred

• History of negotiating multi-year renewals.
• Second language.
• Familiarity with Gainsight or ChurnZero.
• Salesforce CPQ experience.

Compensation: PEN 12,000-PEN 14,000/month

Perks and benefits

• Health insurance through our employer-of-record partner.
• Paid sick days.
• Home office setup budget.
• 20 days paid time off.
• Annual team retreat.
• Public holidays observed per your country.
• Annual learning budget.

Candidates must be eligible to work in Peru.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Briarrun Labor Services.