Senior Account Manager

The Senior Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote, open to candidates across the US. Few meetings, lots of written updates. A quiet workspace and good internet are required.

Your responsibilities:

• Coordinate with customer success and support on at-risk accounts.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Identify upsell and cross-sell opportunities and work them through to close.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Report monthly on retention, churn risk and open pipeline.
• Forecast renewals and expansion revenue monthly.
• Escalate service issues internally and follow them to resolution.

Required qualifications:

• 5+ years in account management, sales or another client-facing commercial role.
• Organized, with a system for tracking dozens of open items across accounts.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Willing to travel up to 25%.
• Experience owning revenue targets for existing customers.

Perks and benefits:

Compensation: $90,000 to $119,000 annually

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• 11 paid holidays.
• Gym membership reimbursement.
• Dental insurance.
• Home office stipend.
• Annual bonus.

Who we are:

From two offices in Akron, the firm serves clients in several states, mostly remotely. We started in 1981 and have grown to about 140 people. Partners sit on the same floor as staff, with doors usually open.

BF Certified Public Accountants is an Equal Opportunity Employer, including disability and protected veteran status.

Apply with your resume. A cover letter is optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BF Certified Public Accountants.