Senior Account Manager

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Certification exams are paid for, and passing one comes with a raise.

The role:

We are adding headcount to this team, so this is a new seat. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Fully remote. You can work from anywhere in Austria. We keep meetings to a minimum and work mostly async. We talk mostly in Slack and hop on quick calls when something needs discussing.

Job duties:

• Report monthly on retention, churn risk and open pipeline.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Identify upsell and cross-sell opportunities and work them through to close.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Escalate service issues internally and follow them to resolution.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Prepare quotes and pricing proposals in Salesforce CPQ.

Qualifications:

• Bachelor's degree in business or a related field, or equivalent experience.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Willing to travel up to 25%.
• Experience owning revenue targets for existing customers.
• Comfortable having pricing and renewal conversations with senior buyers.
• Valid driver's licence.
• Clear written and verbal communication.

Preferred qualifications:

• Salesforce CPQ experience.
• History of negotiating multi-year renewals.
• Familiarity with Gainsight or ChurnZero.

What you get:

• Company pension scheme.
• Holiday pay.
• Flexible working hours.
• Childcare allowance.
• Christmas bonus.

We will only contact shortlisted applicants.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Alpen Computer Services AG.